Frequently Asked Questions

Find quick answers to common questions about our products, shipping, and more.

Orders & Shipping
How long does shipping take?

We typically ship within 1-2 business days. Note that during peak seasons or holidays, processing times may be slightly longer.

How can I track my order?

Once your order ships, you'll receive an email with a tracking number. You can use this number to track your package on our website using the Chat button or directly through the carrier's website

What is your return policy?

Refer to our Return & Refund Policy here.

Products & Safety
What age groups are your toys designed for?

Our toys are designed for a varying age groups. Each product page clearly displays the recommended age range. The packaging displays the minimum age requirement. Refer to our Adventure Path for more details.

Are you toys safe for children?

Absolutely! Safety is our top priority. All our toys meet or exceed international safety standards including ASTM F963, EN71, and CPSIA. Every product undergoes rigorous testing for small parts, lead content, and durability before reaching your child's hands. Make sure the minimum age requirement is met.

What materials are used in your toys?

We use only eco-friendly, non-toxic materials including FSC-certified sustainable wood and water-based, lead-free paints. All materials are carefully selected to be safe for children and gentle on the environment.

Do you offer guidance on how to use the toy?

Yes! Most of our toys come with an instruction manual to help you make the most of their educational benefits. These guides are also available on each product page online. However, we believe that every child is unique, and we encourage parents to adapt and explore different ways to engage with the toy based on their child's interests and learning style.

How do I clean the toys?

Most of our wooden toys can be wiped clean with a damp cloth and mild soap. Avoid using harsh chemicals or submerging the toys in water.

Do you offer gift wrapping?

Unfortunately, we do not. Due to the nature of transit, we can not ensure the quality and integrity of the gift wrap upon delivery.

Payment & Pricing
What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are secured with SSL encryption for your protection.

Do you offer gift cards?

Yes! Digital gift cards are available in denominations of $25, $50, and $100. They're delivered instantly via email and never expire. Perfect for birthdays, Eid, or any special occasion!

Are there any discounts for bulk orders?

Yes, we offer special pricing for bulk orders. This is perfect for schools, mosques, or community centers. Please contact us directly at orders@lilcrescent.com for a custom quote.

About Lil Crescent
What makes Lil Crescent different from other toy brands?

Lil Crescent is different because every toy is built with both faith and child development in mind—without compromising on value or quality.

  • Nurture Islamic values: Each toy helps children connect to Islam in a joyful, age-appropriate way and builds pride in their identity.
  • Child development: We design with modern learning principles to support skills like problem-solving, fine motor development, focus, and creativity.
  • Value: We create meaningful toys that families can use again and again—worthy of gifting, sharing, and passing down.
  • Safety & durability: Our products are made to last and are designed with safety as a non-negotiable, so parents can feel confident during play.
Can I suggest new product ideas?

We love hearing from our community! Please email your ideas to orders@lilcrescent.com. Many of our best-selling products have come from parent suggestions. While we can't implement every idea, we carefully consider each one.

Still have questions?

Our friendly team is here to help. Reach out and we'll get back to you within 24 hours.

Contact Us